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About Say Ray
Say Ray is an independent auto repair shop at 3251 Ash Street in Palo Alto. The shop describes itself as a repair specialist for four makes: Volvo, Toyota, Lexus and Subaru. It says it has been serving the Bay Area since 1959.
The shop has no standalone website. Its public presence is a booking page run through Demandforce, a scheduling service used by many auto shops. That page lists the address, phone number, hours and an appointment request form. It names Peter Longanecker on its staff list.
Repair and maintenance
Say Ray says it offers professional repair and maintenance using current tools and diagnostic equipment. As a specialist in a handful of brands, it presents itself as a shop for owners of those cars rather than a general garage for every make. If you drive something else, call before booking.
The booking page does not publish a service menu or prices. For anything beyond routine maintenance, describe the problem when you book and ask for a written estimate before work begins. Ask the shop to call you before doing any work that was not on the estimate.
A four-day week
The shop keeps an unusual schedule. It is open Monday to Thursday from 7 a.m. to 4 p.m. and closed from Friday through Sunday. The early start makes it practical to drop a car off before work. The 4 p.m. close means you will want to arrange pickup in the afternoon or ask about after-hours key arrangements when you book.
Because the shop is closed Fridays, a job that runs long on Thursday may not be ready until the following Monday. Plan around that if you need the car for a weekend trip.
Booking and payment
Use the online form on the shop's booking page to request a time, or call 650-493-8480. The page lists English as the language spoken. The shop takes cash, checks, debit cards and Visa, Mastercard and American Express. It also notes that most insurance is accepted, which is worth asking about if the repair follows an accident or a claim.
Getting there and getting around
Once you drop off your car at Ash Street, you will need another way home or to work. Our guide to getting around Palo Alto covers buses, bikes and rides and robotaxis and rideshare explains the app-based options. If you drive an electric or hybrid car, see our page on EV charging as well.
Tips
- Book early in the week, since the shop is closed Friday to Sunday.
- Bring your service records so the technicians can see what has been done.
- Ask for a written estimate and approve any extra work before it starts.
- Note any warning lights or noises and when they happen, before you arrive.
- Remove valuables and garage door openers from the car.
Who Say Ray suits
The shop is a natural fit for owners of Volvo, Toyota, Lexus or Subaru cars who want an independent garage rather than a dealer service department. Those four makes are the only ones it names. Drivers of other brands should call first to ask whether the shop will take the job. Because it keeps a Monday to Thursday schedule, it suits people who can be without their car early in the week, or who live or work close enough to walk or bike after drop-off.
Before you drop off
A little preparation helps any repair go faster. Write down the symptoms: what you hear, feel or see, at what speed and whether the car is cold or warm. Note your mileage and when the last service was done. If the car is still under a manufacturer warranty or an extended service contract, mention it when you book so the shop can tell you what that means for the repair. Leave a phone number where you can be reached during the day, since the shop may call to approve work before 4 p.m. closing.
Location and getting there
Say Ray is at 3251 Ash Street, Palo Alto, CA 94306, in the California Avenue area of Palo Alto. Our California Avenue guide covers what else is around.
The nearest train stop is the California Avenue Caltrain station, about 0.6 miles away. That is roughly a 14 minute walk.
Parking: street spaces and city garages with posted limits (see parking in Palo Alto).
Hours
| Monday to Thursday | 7 a.m. to 4 p.m. |
|---|---|
| Friday to Sunday | Closed |
Hours from the business's own website, checked October 30, 2026.
What is nearby
- Equinox, studio or gym, 0.1 mi
- INDO Restaurant & Lounge, restaurant, 0.1 mi
- Gryphon Stringed Instruments, shop, 0.1 mi
- Tie Mu Zhen, restaurant, 0.2 mi
- Yutori, cafe, 0.2 mi
- Boulware Park, 0.1 mi
- Bowden Park, 0.6 mi
- Hoover Park, 0.7 mi
Other everyday services nearby: Building Kidz of Palo Alto, Lambert Avenue (under 0.1 mi); FedEx Office Ship Center, El Camino Real (0.3 mi); First Tech Federal Credit Union, Palo Alto (0.3 mi); El Carmelo Kids’ Club (0.4 mi). Browse the full everyday services list.
Before you go
- Call ahead to confirm hours and whether you need an appointment.
- Ask for a written estimate before any repair work starts.
- Bring an ID and any paperwork you may need, such as a receipt or account number.
About this listing
Checked October 30, 2026 against Say Ray booking page (Demandforce). How our listings work. Map data © OpenStreetMap contributors.
Frequently asked questions
Where is Say Ray in Palo Alto?
Say Ray is at 3251 Ash Street, Palo Alto, CA 94306, in the California Avenue area. The nearest Caltrain stop is the California Avenue Caltrain station, about 0.6 miles away.
What cars does Say Ray work on?
Say Ray describes itself as an independent repair specialist for Volvo, Toyota, Lexus and Subaru. Call the shop to ask about other makes.
Is Say Ray open on Friday?
No. The shop's booking page lists hours of 7 a.m. to 4 p.m. Monday to Thursday and shows it closed Friday through Sunday. Plan drop-offs early in the week.
How do I book service at Say Ray?
You can request an appointment through the shop's online booking page or call 650-493-8480.
What are Say Ray's hours?
Monday to Thursday: 7 a.m. to 4 p.m.; Friday to Sunday: Closed.